Effective Date: 22-05-2025
Contact: 📱 WhatsApp – +91 6300863457

At Sri LNS Brand Jewellery, we value customer satisfaction and strive to provide high-quality fashion jewellery. However, due to the nature of our products, we follow a strict return and refund policy as detailed below.

1. No Returns Policy

We do not accept returns under any circumstances, except in cases where the product is received in a damaged condition.

Reasons not accepted for return:

  • Change of mind or personal preference

  • Slight design/color/size differences due to lighting or display

  • Delays in delivery caused by courier or customer unavailability

  • Improper usage, handling, or wear and tear

2. Damaged Product Policy

In the rare case that you receive a damaged item, you are eligible for an exchange or refund, provided that:

Eligibility Conditions:

  • You must share a clear 360° unboxing video without cuts or edits.

  • The video must be taken while opening the parcel to show damage clearly.

  • The video must be submitted to our WhatsApp support within 24 hours of delivery.

If the video does not meet these conditions, the exchange/refund will be rejected.

3. Refund Process

Refunds are processed only if:

  • The damage is verified through the video evidence

  • An exchange is not possible due to stock unavailability

Refund Terms:

  • Refunds will be made to the original payment method only.

  • It may take 5–7 business days for the amount to reflect in your account after approval.

  • COD advance payments are refundable only under verified damage claims.

4. Non-Refundable Cases

Refunds are not applicable in the following scenarios:

  • No unboxing video or incomplete video proof

  • Complaint submitted after 24 hours of delivery

  • Product damaged due to mishandling after delivery

  • Fake claims or misuse of policy

5. Responsibility Disclaimer

Sri LNS Brand Jewellery is not responsible for:

  • Damage caused by the customer after receiving the product

  • Delays or issues from courier services

  • Loss due to incorrect address provided by the customer

6. How to Raise a Refund Request

  1. Contact us via WhatsApp at +91 6300863457 within 24 hours of delivery.

  2. Share the complete unboxing video showing the damage.

  3. Mention your order ID and payment method.

Once verified, we’ll guide you through the exchange or refund process.

If you need help or have questions, reach out to us during our support hours:
🕒 10:00 AM to 7:00 PM (IST)