Effective Date: 22-05-2024
Contact: 📱 WhatsApp – +91 6300863457

By purchasing from or interacting with Sri LNS Brand Jewellery, you agree to the following Terms of Service. Please read them carefully before placing your order.

1. General Terms

  • Sri LNS Brand Jewellery offers high-quality fashion and imitation jewellery.

  • These terms apply to all orders and communications via WhatsApp, social media, and other sales channels.

  • We reserve the right to update or change these terms without prior notice.

2. Product & Order Information

  • Product visuals and descriptions are provided for reference only. Slight color or design variation may occur and is not considered a defect.

  • Availability of products is subject to stock. Orders may be canceled or delayed if a product is out of stock.

3. Pricing & Payments

  • All prices are listed in Indian Rupees (INR).

  • Accepted payment methods: UPI, Bank Transfer, and Cash on Delivery (COD) (terms apply).

  • COD orders require an advance payment of ₹200. Orders without this advance will be auto-cancelled.

  • Orders above ₹5,000 must be fully prepaid.

4. Shipping & Delivery

  • Orders are typically dispatched within 1–3 business days after confirmation.

  • Delivery takes 4–7 business days depending on your location.

  • Once dispatched, courier tracking (if available) will be shared.

  • We are not responsible for delivery delays caused by courier issues or unforeseen events.

5. Exchange Policy

  • Exchange is available only for damaged items, supported by:

    • A 360° unboxing video, recorded without interruption

    • Submission of the video within 24 hours of delivery

  • Exchanges are not accepted for:

    • Minor color/size/design differences

    • Buyer’s change of mind

    • Delay caused by customer non-availability

Refer to our full Exchange Policy for detailed conditions.

6. Return & Refund Policy

  • No returns or refunds unless the item received is damaged and verified through our exchange process.

  • Refunds for verified cases will be processed after receiving the product in original condition.

7. Cancellation Policy

  • Cancellations are accepted before dispatch only.

  • Once dispatched, the order cannot be cancelled.

  • Frequent COD rejections or misuse may lead to blacklisting from future COD orders.

8. Customer Behavior Policy

  • Customers engaging in abusive, fraudulent, or manipulative behavior will be permanently banned.

  • Fake complaints, false reviews, or policy misuse may lead to legal action.

9. Limitation of Liability

Sri LNS Brand Jewellery is not responsible for:

  • Any indirect or incidental damages

  • Loss or damage after product delivery

  • Delays beyond our control (e.g., courier delays, natural events)

10. Legal Jurisdiction

All transactions and disputes are governed by Indian law. The jurisdiction for any legal matters shall be Hyderabad, Telangana.

11. Contact Us

For support, inquiries, or complaints:
📱 WhatsApp: +91 6300863457
🕒 Support Hours: 10:00 AM to 7:00 PM (IST)