1. Eligibility for Exchange

We accept exchanges only under the following condition:

  • Damaged Product: If the product is received in a damaged condition due to shipping or manufacturing defects.

2. Returns Not Accepted

We do not accept returns for any reason, including:

  • Change of mind or personal dislike after purchase.

  • Custom-made, personalized, or engraved jewellery.

  • Minor color variations due to screen differences.

  • Products damaged due to mishandling after delivery.

3. Exchange Request Process

To request an exchange:

  • Contact us within 24 hours of delivery via WhatsApp at +91 6300863457.

  • Provide a 360-degree uninterrupted unboxing video, clearly showing:

    • The shipping label

    • The address

    • The product damage

4. Exchange Shipping

Once your exchange request is approved:

  • We will provide detailed shipping instructions.

  • You may be required to self-ship the product in its original packaging, with all tags and certificates intact.

  • In case of a seller error (e.g., damaged product), we will cover the shipping costs.

5. Exchange Policy Details

  • If eligible, you may request an exchange for the damaged item.

  • All exchanges are subject to product availability.

6. Contact Us

For any exchange queries or support, contact us on WhatsApp:
📱 +91 6300863457