1. Eligibility for Exchange
We accept exchanges only under the following condition:
Damaged Product: If the product is received in a damaged condition due to shipping or manufacturing defects.
2. Returns Not Accepted
We do not accept returns for any reason, including:
Change of mind or personal dislike after purchase.
Custom-made, personalized, or engraved jewellery.
Minor color variations due to screen differences.
Products damaged due to mishandling after delivery.
3. Exchange Request Process
To request an exchange:
Contact us within 24 hours of delivery via WhatsApp at +91 6300863457.
Provide a 360-degree uninterrupted unboxing video, clearly showing:
The shipping label
The address
The product damage
4. Exchange Shipping
Once your exchange request is approved:
We will provide detailed shipping instructions.
You may be required to self-ship the product in its original packaging, with all tags and certificates intact.
In case of a seller error (e.g., damaged product), we will cover the shipping costs.
5. Exchange Policy Details
If eligible, you may request an exchange for the damaged item.
All exchanges are subject to product availability.
6. Contact Us
For any exchange queries or support, contact us on WhatsApp:
📱 +91 6300863457
